Contact
Support and general questions
Anything about the app: a study pack that came out wrong, a scan that failed, a subscription question, a suggestion, or a parent asking how the Study Partner portal works. Include your account email and, if it helps, what you were doing when it went wrong.
Privacy, data and deletion
Data access requests, corrections, objections, and account deletion when you cannot get into the app. Email from the address on the account and we will confirm within 5 working days. You can also delete everything yourself — see Delete your account. What we hold and why is set out in the Privacy Policy.
The data controller is David Nunes Cuba, trading as FacilForge, registered with the UK Information Commissioner's Office under reference ZC232413. If you are not happy with how a request was handled you can complain to the ICO at ico.org.uk.
Press, schools and partnerships
Journalists, teachers, tutoring organisations and anyone wanting to write about or work with FacilStudy. Background on who builds it is on the about page.
If a young person needs help now
FacilStudy is a revision app, not a support service, and we cannot help in an emergency. Childline is free, confidential and open at any hour on 0800 1111 or childline.org.uk. In an emergency call 999.
Postal address
FacilForge
Suite RA01
195-197 Wood Street
London, E17 3NU
United Kingdom
FacilForge is a trading name of David Nunes Cuba, a sole trader operating in the United Kingdom. FacilStudy is a product of FacilForge. Post is slower than email — for anything time-sensitive, use one of the addresses above.